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Financial Services Guide

Bradley Wilson (AR 100717) and Lighthouse Insurance Brokers Pty Ltd
(CAR 1282638 | ABN 40 371 202 134) Authorised representative of McLardy McShane Partners.

As an Authorised Representative of McLardy McShane Partners we are committed to comply with the provisions of such consumer protection legislation as the Corporations Act and Privacy legislation. Read our Privacy Policy here.

As an Authorised Representative of McLardy McShane Partners we demonstrate a culture that acknowledges a customer’s right to complain and which actively solicits feedback from customers.

WHAT SHOULD I DO IF I HAVE A COMPLAINT?

If you have a complaint about a service provided to you please contact Lighthouse Insurance Brokers and tell us about your complaint. Will do our best to resolve it quickly.

If your complaint is not satisfactorily resolved within 14 Days, please contact Tracy Scarella the McLardy McShane Complaints Officer at [email protected] or put your complaint in writing and send it to the address noted on page 1 of this FSG. McLardy McShane Partners Pty Ltd will try to resolve your complaint quickly and fairly.

McLardy McShane Partners Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers. The AFCA can be contacted at:

Australian Financial Complaints Authority (mainly address)
GPO Box 3, Melbourne VIC 3001 | Ph - 1800 931 678.
Email - [email protected] | Website - www.afca.org.au

Lighthouse insurance Brokers are part of Australasia’s largest general insurance broker network, the Steadfast Group. We leverage Steadfast’s scale to ensure our clients have access to a wide range of insurance companies, a broad range of products, exclusive policy options, and of course, competitive pricing. And when the time comes and you need to make a claim, you will have the backing of Steadfast behind you.

As a Steadfast network insurance broker, you get the best of both worlds – local and personalised service, with the insurance expertise and support of a large organisation. The strength you need.

For more information on the relationship between McLardy McShane Partners and Steadfast please visit https://www.steadfast.com.au.

Lighthouse Insurance Brokers is a member of the National Insurance Brokers Association of Australia (NIBA), the national trade association for insurance brokers in Australia.

Since 1982, NIBA has been a driving force for change in the Australian insurance broking industry, setting higher standards of professionalism and education for insurance brokers, establishing professional qualifications and providing ongoing training and support. NIBA represents more than 360 member companies operating out of nearly 800 offices Australia-wide.

We are bound by NIBA’s Insurance Brokers Code of Practice. For our clients, this means that we are committed to providing high standards of customer service; a free and transparent complaints and compliance review process; and to abide by any binding sanctions imposed upon us under the Code for any breach.

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